FAQ

WHAT IS CLEATED AND SMOOTH?

‘Cleated Backing’ mats feature small round bobbles on the back which performs best on carpeted surfaces. The cleats help the mat stay in place on the carpeted surface and help to prevent ‘carpet creep’.

‘Smooth Backing’ mats feature a smooth rubber backing and is recommended on hard surfaces such as tile, marble etc. We have found that the smooth backed mats slip and move less on hard surfaces.

In most circumstances if you choose the correct backing to suit your flooring then there should be very little movement of the mat, but we cannot 100% guarantee that there will not be any movement. So in the unlikely event that you do find this a problem then there are various products which can be placed between the mat and the flooring. These are usually a double sided sticky material.

HOW LONG IS DELIVERY?

Our logo mats take approximately 10 working days from when the order has been placed.

Also please note that these times may vary depending on the time of the year.

CAN I USE MY OWN DESIGN?

Of course. Most designs can be redrawn to make them suitable to be placed onto a mat, but obviously with over complicated designs there maybe some simplification needed due to to the nature of the product especially on small mat sizes. Email us your artwork or design and we will redraw using up to 14 colours from a palette of 53 available colours. There’s no design charge.

IS THERE A WARRANTY?

All mats are covered by a 1 year guarantee against manufacturers defects such as the mat falling apart. But due to the nature of the product this does not cover normal wear and tear although our logo mats are designed for high traffic areas and general commercial usage so will generally last a number of years.

CAN I HAVE THE EXACT COLOUR TO MATCH MY LOGO?

You can have the exact Pantone (PMS) colour but there is an extra cost per colour to match it and it is expensive. This is due to the time consuming procedure involved in creating a specific colour. So we would suggest you select the colours from our 53 colour range. There is usually enough colours in our range to cover most logos and designs.

CAN I CANCEL MY LOGO MAT?

Once a logo mat order has been placed we cannot give you a refund if you change your mind afterwards. This is because once the mat has been made with your personalised logo or design we would be unable to resell it to anybody else. Although depending at which stage of manufacture, if it has been printed only and not rubber backed then we could refund half your payment.

ARE OUR MATS STAIN RESISTANT?

No they are not stain resistant. There are stain resistant carpets that are treated with Scotch Guard. This puts a Teflon coat on the fiber which protects the fiber from stains. You could in theory spray a mat and achieve the same effect, the problem with it is that it makes the fiber water repellent so it would not be very good at absorbing moisture which is one of the purposes of the mats.

HOW DO I ORDER A WELL MAT?

Well mats are made slightly oversize with rubber borders untrimmed and when you receive it it will have to be cut back to fit the well size, ensuring that it will fit the recess perfectly. It can be cut with sharp scissors or a Stanley knife. We usually add an extra 7cm on all 4 sides which will obviously increase the cost slightly.

This extra margin allows for any shrinkage after washing and allows the mat to be cut into the well on site.

Please note Well mats are dispatched untrimmed.

Well mats are made on slightly thicker rubber to aid stability.

DO LOGO MATS HAVE RUBBER BACKING?

Yes our Logo mats are backed using Nitrile rubber, which makes them longer lasting and more durable than vinyl backing which is prone to cracking.

HOW THICK ARE THE LOGO MATS?

The depth of our logo mats are approximately 9mm thick.

WHAT IS THE LARGEST SIZE LOGO MAT YOU CAN HAVE?

The largest Logo Mat size we can manufacture is 198cm x 600cm.

HOW LONG TO RECEIVE THE DESIGN PROOFS?

We will have the logo mat design proofs drawn up within 24 hours. We will email you a PDF document showing the design, colours, size and orientation for your approval.

HOW MUCH DOES DELIVERY COST?

Delivery is free in the UK whether it’s one mat being delivered or for 100 mats! We can also deliver to EU countries. Payment can be made through this payment page.

HOW HEAVY ARE OUR MATS?

For manual handling considerations, please note standard and logo mats weigh approximately 2.8 kg/m²

IS THERE A SIZE TOLERANCE?

Logo Mats and Standard Mats have a manufacturing size tolerance of 1 – 3 %

CAN WE SUPPLY SHAPED MATS?

Shaped mats (i.e. round mats, oval mats etc) attract a 50% surcharge on the standard SQM price.