FAQ

What's the difference between Cleated and Smooth backing?

'Cleated Backing' mats feature small round bobbles on the back which performs best on carpeted surfaces. The cleats help the mat stay in place on the carpeted surface and help to prevent 'carpet creep'.

'Smooth Backing' mats feature a smooth rubber backing and is recommended on hard surfaces such as tile, marble etc. We have found that the smooth backed mats slip and move less on hard surfaces.

How long is delivery?

Logo mats take approximately 3 weeks depending on which part of the week the order is placed as the orders are printed in batches to keep costs down.
Delivery times for other products can be found on each product page.

Can I have my own design turned into a Logo Mat? Even though it's not a logo?

Of course. Most designs can be redrawn to make them suitable to be placed onto a mat, but obviously on overcomplicated designs there maybe some simplification needed due to to the nature of the product especially on small mat sizes. Email us your artwork or design and we will redraw using up to 8 colours from a palette of 53.

How Do I Clean My Mat?

Here for more information.

Is there a warranty?

Logo Mats are covered by a 2 guarantee against manufacturers defects. This doesn't cover normal wear and tear although out mats are designed for high traffic areas.

Our mats are mainly designed for the rental industry meaning they have to be long lasting and be subjected to regular washing whilst retaining the original colour.

Can I have the exact colour to match my logo?

You can have the exact Pantone (PMS) colour but there is an extra cost per colour to match it. This is due to the complicated procedures involved in creating a specific colour. So we would suggest you select the colours from our 53 colour range. There is usually enough colours in our range to cover most logos and designs.

Can I cancel my logo mat order after the order has been placed?

Once a logo mat order has been placed we cannot give you a refund if you change your mind afterwards. This is because once the mat has been made with your personalised logo or design we would be unable to resell it to anybody else. Although depending at which stage of manufacture, if it has been printed only and not rubber backed then we could refund half your payment.